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How alexi500 Handles Your Personal Data

This page explains what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we use, store and protect it.

Account data protectionDANA, OVO, GoPay payment dataCookie and device dataYour right to access and deleteDirect contact for data requests

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply standard encryption to your account data in transit and at rest. Cookie settings can be adjusted in your browser; essential cookies for session management cannot be switched off, but analytics cookies can be. We keep account data for as long as your account is active and for the period required by applicable law after closure. For any formal data request — access, correction or deletion — contact our support team directly and we will respond within the timeframe required under applicable regulations in eligible regions.

Encrypted Account Data

Your account credentials and payment references from DANA, OVO and GoPay transactions are encrypted in storage and during transmission between your device and our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. Non-essential cookies can be disabled through your browser settings at any time.

Data Retention Policy

Account data is kept while your account remains open and for the legally required period afterward. Transaction records tied to GoPay or OVO withdrawals follow the same retention schedule.

Third-Party Data Sharing

Data is only shared with payment processors like DANA's network or game providers like Evolution when necessary to process your transaction or deliver your session. No data is sold for marketing.

What We Collect and Why We Collect It

alexi500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with alexi500, we collect the details you submit — name, email address, and the mobile number tied to your e-wallet. When you deposit or withdraw via DANA, OVO or GoPay, we log the transaction reference, amount and timestamp so your wallet

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activity matches what shows in your account history. We do not store your full DANA, OVO or GoPay PIN or password; those stay inside your e-wallet app. We also collect device and session data — browser type, IP address and screen session length — to keep
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your account secure and detect unusual access patterns, particularly if you log in from Bandung or any other location we haven't seen on your account before. Game activity data, including which titles you open and how long sessions run, helps us keep the lobby relevant to
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how you actually browse. All data collected serves one of three purposes: account operation, fraud prevention, or improving how the lobby functions for you. We do not sell your personal data to third parties for their own marketing. Where we share data with payment processors or
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game providers like Pragmatic Play or Evolution, it is strictly to complete the transaction or deliver the game session. Data retention periods follow applicable law in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something or raise a concern about how your information is handled, our support team is the right place to start. Responses to data-related requests are handled separately from general account queries, so make sure you mention it's a privacy matter when you get in touch.

Team online

Live Chat

Open the chat widget inside your account dashboard. Mention it is a data or privacy request so the team routes it to the right person straight away.

Email Support

Send your data request to our support email address listed in your account settings. Include the email tied to your account and the nature of your request.

Account Settings

Some data updates — like changing your registered email or mobile number linked to OVO or GoPay — can be done directly inside your account profile page.

Your Privacy Questions, Answered Clearly

These are the questions we hear most often about how your data is managed on alexi500. If your question is not here, reach out through live chat or email and reference it as a privacy matter.

We collect your name, email address, mobile number and the details you submit during account verification. Payment references from DANA, OVO or GoPay are also logged when you transact.

Yes. Contact our support team via live chat or email, state it is a data access request, and we will compile and send your account data within the timeframe required by applicable regulations.

No. Your e-wallet PIN and password stay inside your own DANA, OVO or GoPay app. We only record transaction references, amounts and timestamps to match your account history.

Session cookies keep your account active while you browse the lobby. Analytics cookies track navigation patterns. You can disable analytics cookies in your browser settings; session cookies are required for the account to function.

Only the session data needed to deliver your game is passed to a provider. We do not share full account profiles. Data shared with providers like Evolution covers only what the live table session requires.

Send a deletion request through live chat or email support. Reference it as a privacy or data deletion request. Our team will confirm receipt and process it according to applicable law in eligible regions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDice Duel Mobile Play InfoAbout Us

How alexi500 Handles Your Personal Data

Data Handling, Cookies and Account Security

Encrypted Account Data

Cookie Controls

Data Retention Policy

Third-Party Data Sharing

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Your Privacy Questions, Answered Clearly

01 What personal data does alexi500 collect when I open an account?

02 Can I request a full copy of the data you hold on my account?

03 Does alexi500 store my DANA, OVO or GoPay PIN or password?

04 How do cookies affect my account and can I turn them off?

05 Is my data shared with game providers like Pragmatic Play or Evolution?

06 How do I ask for my account data to be deleted?

Privacy Policy

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