Reference

Understand the Terms That Govern Your Account

Your use of alexi500 is governed by the conditions set out on this page — covering account eligibility, wallet use, data handling and your rights as someone accessing the platform from Indonesia.

Account Eligibility ConditionsDANA, OVO, GoPay Wallet TermsData Handling PolicyRegional Access RulesContact Your Rights
alexi500 Understand the Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Conditions

If you have a question about how these terms apply to your account — or if you want to request a change to the data we hold about you — our support team handles policy queries alongside general account help. Raise legal or policy matters through any of the channels below and we will route your request to the right team.

Team online

Live Chat

Open the chat icon from any page on alexi500. State that your query is a legal or policy matter and the agent will escalate it correctly.

Email Support

Send policy or data-access requests to our support email address. Include your registered account ID so we can locate your records without delay.

Account Help Page

Log in, go to Account Settings, and select Help. From there you can flag a policy concern and track the status of your request inside your dashboard.

HOW WE HANDLE THIS

Security, Data and Account Integrity on alexi500

These four points cover what we actually do with your account data, cookies and wallet details — not what we aspire to. Each one reflects a real operational practice on the platform.

Account Data Retention

We keep your registration data — name, contact details, linked wallet IDs for DANA, OVO or GoPay — for as long as your account is active and for the period required after closure.

Cookie Handling

Cookies on alexi500 are used for session management, wallet state and lobby preferences. You can adjust cookie permissions through your browser settings at any time.

Account Security Practices

Logins are protected by OTP verification sent to your registered contact. If you notice an unrecognised login attempt, change your password immediately and contact support.

Requesting Data Changes

To correct or remove personal data held on your account, submit a written request via email support with your account ID. We process verified requests within the timeframe required by applicable law.

Common Questions About Legal Terms and Your Rights

These are the questions we actually receive about account conditions, data access and eligibility. Each answer reflects the real process on alexi500, not a generic policy template.

Access depends on local law and eligible regions. You are responsible for confirming that using the platform is permitted under the laws that apply in your location before opening an account.

We collect your name, contact details and any wallet identifiers you link — such as your DANA, OVO or GoPay account ID — to operate your account and process transactions correctly.

Yes. Send a deletion request to our support email with your registered account ID. We will process it in line with applicable law and confirm once your data has been removed or anonymised.

We retain account data for the legally required period after closure. The exact duration depends on applicable regulation; contact support for details specific to your account situation.

The version on this page is always current. If you continue to access the platform after an update is published, that counts as acceptance of the revised conditions — so check this page periodically.

Our platform terms apply across all wallet methods. Each e-wallet provider — DANA, OVO or GoPay — also applies its own transfer conditions at the point of transaction, and both sets of terms apply simultaneously.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.